The purpose of these General Terms and Conditions of Use and Contract is to regulate the commercial transactions between the Owner and the Users. The purchase of any of the products offered implies acceptance, without reservation of any kind, of each and every one of these general conditions of use.
The products presented on the Site comply with Italian law. Without prejudice to the case of fraud or gross negligence, the owner will not be responsible for damages that may result from interferences, omissions, interruptions, viruses, failures or disconnections in the operational functioning of this electronic system or in the devices or computer equipment of the users, motivated by causes external to the owner, which prevent or delay the provision of services in other electronic systems, né the impossibility of providing service or allowing access for causes not attributable to the Owner due to the user, third parties, or force majeure.
In general, the User agrees to comply with these general conditions of use and to always operate in accordance with the law, morality and the requirements of good faith, acting with due diligence and refraining from using the website in any way that could prevent, damage or impair the normal operation of the same, the goods or rights of the Owner, its suppliers, and the rest of the users or third parties in general. The User expressly agrees to allow the delivery of the order by providing a “delivery address” to which the requested product can be delivered at the usual time of delivery of goods. The User also expressly acknowledges and agrees that in case of violation of this obligation, the owner will not be responsible for the delay or impossibility of delivery of the User's request, reserving the right to cancel the purchase
The Owner reserves the right at any time and unilaterally to change the price of products and services offered through its website. In any case, the owner guarantees the customer that the price indicated at the time of formalization of the order will not be subject to subsequent changes. In order to place an order, it is necessary to connect to the website, select the desired product and then fill out the electronic form, following the instructions indicated on it
Once the purchase is completed, the User will automatically access a confirmation page and will receive an e-mail containing all the specifications of the product purchased with its order number. The products will be sent to the shipping address provided by the User in the delivery data form. Shipping costs will be specified and legible. The User acknowledges and accepts that by finalizing the purchase, he/she gives his/her express consent for the Owner to provide his/her data to the company responsible for the delivery of the purchased product. Generally, the products are shipped within 5 working days after completion of the order. In any case, the owner agrees to deliver the goods to the user without delay and at the latest within thirty days from the date of conclusion of the contract as provided by art 61 of the Consumer Code
Many of our products are characterized by large volumes and often directly proportional to their cost. For this reason it is very difficult for us to offer a free shipping service. Generally, for each shipment we bear part of the cost of the courier, while part is charged to the buyer
The form of payment è by Credit Card, bank transfer or PayPal. If the TPV communicates the rejection of the card, it will automatically cancel the purchase order, informing the customer online of this cancellation. Similarly, in the event of non-receipt of the transfer 5 working days after registration of the order, the purchase order will be automatically cancelled and the customer will be informed online of this cancellation. For payments made with foreign cards, it is necessary that the issuing bank complies with the Security Protocol for Secure Electronic Commerce (CES). Payments with cards that do not meet this requirement are not permitted. The communication that the User will receive by email once confirmed the purchase is valid as proof of purchase and for the purposes of the manufacturer's warranty. Notwithstanding this, mayà request an invoice, during and not later, the process of’acquisto indicating the data that will be required for the’emissione of the same. The User acknowledges and expressly agrees that once the purchase process is completed, it will not be possible to request the issuance of the invoice
According to and for the purposes of art. 52 of the Consumer Code, the User has the right to withdraw from the contract within 14 days from the moment of delivery of the goods, under penalty of forfeiture. The withdrawal period expires after 14 days from the day 1. To exercise the right of withdrawal, the user must inform the owner of his decision to withdraw from this contract through an explicit statement (eg letter sent by mail, fax or e-mail). In order to comply with the withdrawal period, it is sufficient that the User sends the communication concerning the exercise of the right of withdrawal before the end of the withdrawal period. If the User withdraws from this contract, the Owner will refund to the User all the payments made by the latter to the Owner, including the delivery costs (with the exception of additional costs arising from the User's choice of a type of delivery other than the least expensive type of standard delivery offered by the Owner), without undue delay and in any case no later than 14 days from the day on which the Owner was informed of the User's decision to withdraw from this contract. These refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the Owner guarantees that the User will not incur any costs as a result of this refund. The refund may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, whichever is the earlier. If the user withdraws from this contract, the same è required to return the goods to the trader, without undue delay and in any case within 14 days from the date on which he informed the owner of his decision to withdraw. The deadline is met if the user returns the goods before the expiry of the 14-day period. The User will bear the direct cost of returning the goods. The User expressly acknowledges and accepts that the integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. L’User, in any case, è responsible for the decrease in value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and operation of the goods. In no case can be subject to the right of withdrawal the goods made to measure and clearly personalized.
According to Art. 130 et seq. of the Consumer Code, the owner è responsible for any lack of conformity à existing at the time of delivery of the goods, provided that the defect is manifested within two years from delivery of the goods. Within this peremptory period, the user has the right to request the restoration, free of charge, of the conformity of the goods by repair or replacement or an appropriate reduction in price or termination of the contract. The consumer canò ask, at its option, the seller to repair the goods or replace it, free of charge in both cases, unless the remedy requested is objectively impossible or excessively expensive compared to'other. The report of non-complianceà of the goods must necessarily be received within the mandatory period of 2 years from delivery of the goods. The user loses the warranty if you do not report the lack of conformity to the owner within two months from the date on which he discovered the defect
Consumers residing in Europe should be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and/or arising from contracts for the sale of goods and services concluded online. Consequently, if the User is a European citizen, he/she can use this platform to resolve any dispute arising from the online contract concluded with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Holder is available to answer any questions sent by email to the email address published in this document.